Terms and Conditions

Customers opting for regular window cleaning services commit to a minimum of 6 scheduled cleans. In the event of cancellation of our service or the direct debit payment before completing the minimum 6 cleans, the full service amount is due.

This policy ensures a consistent and efficient service schedule, allowing us to maintain the quality and reliability of our window cleaning services. We appreciate your understanding and cooperation in adhering to this commitment.

For any questions or concerns regarding this policy, please refer to our contact details email at paul@pkcleaning.com or by phone at 07789550402

In the event that there are some windows that we cant reach with our poles, we will still clean but reduce the the price accordingly. The minimum service requirement with still hold. Please note that on the first clean, if there are windows that we cant reach with our poles such as skylights on a second storey roof then we will still clean and reduce the price accordingly. The minimum number of 6 cleans will still apply.

1. Please notify us of any concerns or complaints within 24 hours of a clean, this is necessary as windows are open to the elements.

2. Upon validating the complaint, we’ll schedule a complimentary re-cleaning of the affected windows.

3. We’re not responsible for issues beyond our control, such as extreme weather conditions.

4. Your cooperation in granting access for re-cleaning and timely reporting is appreciated.

5. We commit to addressing and resolving valid complaints promptly to ensure your satisfaction.

1. Customers will receive a no-reply text reminder the night before the scheduled window cleaning.

2. The text is for information only.

3. Cancellations or changes require a minimum 24-hour notice through appropriate channels, contact details as above.

4. Your cooperation ensures timely and efficient window cleaning.

Our window cleaning services are conducted between the hours of 8:00 AM and 4:00 PM, Monday through Friday. It is essential that access to the property is granted during these times. By agreeing to our services, you acknowledge and accept that access must be available within the specified hours for both the initial and any subsequent cleans. If full access is not provided, we will clean the areas that are accessible, and the full cost of the service will still apply.

Please note that we are unable to reschedule cleans due to access issues, such as a locked gate, unless given at least24 hours advance notice. In the absence of such notice, the scheduled clean will go ahead as planned, and charges will apply accordingly.

We kindly request that customers make necessary arrangements in advance, such as unlocking gates or providing alternative access options, to ensure our team can perform their duties without delays. Additionally, please ensure any potential obstacles, such as excessive pet waste, are addressed before our scheduled appointment.

Due to the nature of UPVC window frames, if they have not been cleaned for an extended period, a layer of oxidation can develop on the surface. This occurs when the protective layer of the UPVC has worn away over time, often as a result of lack of regular cleaning. While we make every effort to clean both the frames and the glass thoroughly during our service, the removal of this oxidation layer can take multiple cleans.

As a result:

– We cannot guarantee perfect results on the first clean when oxidation is present on the UPVC frames.

– It may take **several cleaning sessions** to fully remove the oxidation layer and restore the appearance of the frames.

– You may notice imperfections on the glass and frames after the initial cleans, as the oxidation layer may leave marks or streaks that require multiple treatments to fully remove.

By agreeing to these terms, you acknowledge and understand that achieving optimal results may take more than one cleaning session, particularly in cases where frames have not been maintained or cleaned for an extended period.

If you have ongoing building work being undertaken that will interrupt our window cleaning services during the first 6 cleans, you are required to pay for the full amount of the first six cleans in advance. Your account will then be credited with the payment which can be used for future cleans once the building work is completed.

Cleaning of conservatory roofs is not included in the window cleaning quote

We aim to provide our cleaning service on a regular basis, typically scheduled every 4 or 8 weeks depending on your chosen plan. However, please note that while we strive to maintain this schedule consistently, it may be subject to variations due to factors such as staff holidays, bank holidays, and unforeseen circumstances. Please understand that these occasional deviations do not constitute grounds for cancellation or termination of service. We appreciate your understanding and flexibility in this matter.

Direct Debit Acknowledgment and Waiver of Cooling-Off Period:
By enrolling in our direct debit payment system, you confirm that you have read, understood, and agree to the terms and conditions outlined in this document. Your registration for direct debit constitutes explicit acknowledgment of your acceptance of the obligations and responsibilities set forth herein.

As a consumer, you are entitled to a 14-day cooling-off period under The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, during which you have the right to cancel this agreement without any obligation. However, by agreeing to these terms, you request that we begin providing services immediately or as scheduled. You expressly waive your statutory right to the 14-day cooling-off period once services have commenced.

This waiver ensures the timely delivery of our services and the enforcement of our minimum service agreement. Please note, waiving your cooling-off period does not affect your statutory rights regarding the quality and standard of the services provided.

If you have any questions or need clarification about this agreement, please do not hesitate to contact us.